The Thoughtful Choice. An Affordable Alternative. (TM)
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Helping you make Simple Choices during a difficult time.
We want every family to be served to their complete satisfaction.
With that in mind, we love to hear about the experiences that people have with our cremation service.
We’ve shared some of this feedback below.
Have we helped you?
If you’ve ever read a review, you know how helpful they can be.
Help others by sharing your experience and leave your own review HERE.
My father passed on July 15 at 2:00 in the morning. I had started making arrangements with Roy over the phone a couple of days prior to my father's death but we hadn't completed all of the necessary information. When my father passed at that hour, I had mo idea what to do. The nursing home was requesting I call a local funeral home because they could not keep my father's body until the normal business hours of the morning. With much hesitation, I called Roy in the middle of the night. Roy answered the phone like he was expecting my call. He assured me I did the right thing by calling him and that he would take care of everything. He urged me to try and get some rest and that we would talk later.
Roy made arrangements for my dad to be picked up from the nursing home in a beautiful black Hertz and personally handled my dad's cremation. Roy was compassionate, sensitive and so very kind. He took a personal interest in our time of need and made what could have been a horrific experience much easier to deal with.
My dad didn't want any services. He simply wanted to be cremated and the cost of having this done through Simple Choices was very affordable. Roy's professionalism, care and compassion, however, is priceless. I was actually looking forward to meeting Roy so that I could give him a hug and thank him in person. His funeral home is beautiful and I know my dad was taken care of with dignity and respect.
Roy was wonderful in taking charge of the arrangements when my brother died suddenly. He is warm, empathic and patient. He answered my phone calls and emails very quickly and answered all questions in a clear and comprehensible manner. He clearly understands what a traumatic event a death is for the family.
I highly recommend him.
In our most difficult time in our lives, Roy from Simple Choices took the lead in helping us make such a sensitive and memorable decision.
Roy was very detailed and extremely respectful in explaining the whole cremation process and options.
Our whole experience with Hospice Inn at St. Peters and Roy from Simple Choices was easy and heartfelt.
Thank you all for your thoughtful kindness during this difficult time in our lives.
May God bless you all.
Diana Hernandez &
My brother Mickey "Milan" Milanese died August 7 in his home in Florida, and his Services were here in Troy Aug. 20. Fortunately, Simple Choices Cremation was our contact here in Troy during this very vulnerable time of grieving.
To say that Nicholas Facci was Pastoral and Professional is a dwarfed description of this Director's quality of service. Nick's deep compassion, boundless patience , and professional expertise every step of the process was comforting and assuring. Nick's respect and dignity for the life and death of my brother rendered a trustworthy tone to me and my family, making funeral arrangements easier, and such moments of sadness more tolerable.
Three months later, it is with a continued grateful heart that I say, THANK YOU, and wish Nick, his family, and Simple Choices a very Happy Thanksgiving.
Roy and Nick handled the horrible situation of our friend's sudden death (who had no family) with respect, timely and professional service and courtesy---giving needed information; responding immediately to phone calls---getting the situation under control within a matter of days (a situation that in this case could have literally taken month to resolve) What a comfort to us to know that our friend can now be honorably and respectfully laid to rest in the proper manner. I would highly recommend their services.
I'd like to thank Nick for his professional and compassionate service in our time of need. Simple Choices was recommended to us by a health care professional during my brother's last hours in the hospital. Being from out of state and not having unlimited resources, I really had no idea where to turn to attend to all of the details and arrange a dignified but reasonable service. Nick never tired of my numerous phone calls and was always extremely pleasant, providing the same attention to detail and care as he would to a more elaborate arrangement. He provided better service then funeral homes charging twice as much. I feel so fortunate to have enlisted the services of Simple Choices and highly recommend them. Thank you for being there at a very difficult time.
~ Sueanne Myers
I found myself unprepared when my husband passed. His wish was to be cremated, he didn't want to be buried in the ground - it had nothing to do with the cost. I found Simple Choices through a Google search and had to make a quick decision. After getting another quote from a funeral home which was twice the cost and talking to Roy at Simple Choices, I made my decision. Even driving to meet Roy at his place of business in Troy I wondered what kind of place I would be going to, a crematorium? Once I drove up to the Riverview Funeral Home which Roy also owns I felt at ease. Although I wasn't having a wake for my husband, meeting in the environment of a beautiful funeral home was more familiar and comforting. Roy was wonderful. To my surprise, I found a unique keepsake for my husband's ashes on display with the more traditional urns. He was an avid fisherman so I knew he would love the beautiful wooden display with a colorful fish on the front - so perfect! I would highly recommend Roy and Simple Choices.
~ Deborah Collins-Rapp
In May 2015 Simple Choice handled my mother's arrangements, I live out of state, they came to the place where I was staying in the area. They sat down with my family made the arrangements that followed the timeline that we needed. They even picked up the ashes and delivered them to us in order for us to have them in time for my mother's memorial services. They were very professional and compassionate. I have recommended there services to other and I would use them again.
- Michelle Branch-Riley
Simple Choices provided a cremation, a funeral home wake, and arranged obituaries in the papers for our mom. Roy provided good advice. Everything went perfectly. Completely dependable and professional and much less expensive than other services.
Our family would like to thank Nick and the team at Simple Choices in their handling my dad's arrangements. Right from our initial contact they treated us with sincere kindness and professionalism.
We highly recommend their services.
- Liz Reusswig
I would like to express my sincere appreciation for the service that you provided me when my husband passed last week. You were at my home within an hour to pick up his body and take it to the funeral parlor. Nicholas was incredibly understanding, compassionate and kind when he arrived the following day to make arrangements with me and again when he came personally to my home to deliver my husband's ashes. I could not believe the door to door service that was provided and the fact that I never had to step inside the funeral facility in order to plan my husband's direct cremation which was exactly what he wanted. Your prices were unbelievably reasonable for this service as well. For this reason I hope this review reaches out to others and that your service enjoys limitless growth and success.
Sincerely, Anita Fellows
My Family made the right choice while searching for a cremation service for our brother Bobby Anderson. We were very impressed with the environment and the cleanliness of the place. They treated our family with the utmost respect and professionalism. An associate by the name of Nicholas J. Facci was one of the most caring and attentive person who assisted us with all our needs. This was a very devastating loss and he helped us with the transition of losing a love one.
Our heartfelt thanks to Simple Choices, Inc
- Yvonne Anderson
Simple Choices Cremation Service was simply excellent as my family and I dealt with the passing of my mom. Roy and Nicholas were professional, understanding, accommodating and most of all compassionate! Not to mention Simple Choices Cremation Service was also the most affordable option we found in the Capital District. I would highly recommend Simple Choices Cremation Service to anyone who may desire this type of service.
My Father passed away and it was a very difficult time for me. Besides having just lost a parent, I was also lost as to how to go about making arrangements and so forth. I contacted Simple Choices and spoke with Nick Facci. He was my Angel on Earth during my time in need. Just speaking to Nick on the phone I sensed he was the right choice for us. Nick was so helpful, and compassionate and just a true blessing to me. I have already wrote a personal post on my FB Acct but felt that I needed to write one to Simple Choices Inc as well. Nick was absolutely wonderful to deal with and I will always highly recommend your services to everyone and anyone who finds themselves in this situation. Thank you so much for doing such a wonderful job.
-Warmly, Laurie Fay
I want to thank you for the compassion and caring you and your associate Nicholas have shown during this excruciatingly difficult time. John's passing was sudden, unexpected and a total shock, so I was not prepared to deal with the situation effectively on my own. Although I never felt coherent during this time, your patience and understanding during the many phone calls I had to make to you to finalize arrangements was greatly appreciated.
In addition, I want to express my gratitude for the expedited turn around so that we could facilitate the transport to NYC for the services on Friday. The funeral home did a beautiful job, and the military service was very moving, but we could not have made it happen in time if it had not been for your efforts.
I appreciate the VA Benefits form; it is one less piece of paperwork to seek out with and is much appreciated.
Thank you again,
I would like to thank Simple Choices Cremation Service for their compassion and excellent service in our time of heartache. I couldn't have asked for better attention than what was provided by Roy Bordeau to my family. Whether it was meeting me in the comfort of my own home or answering my texts as late as 9 PM on a Sunday night, he was always there to provide us with his wonderful, personal service. Absolutely no pushy salesman stuff - only the things that were important to us.
Thank You Sincerely, Robert Baumes
Mr. Bordeau is kind, calm, and completely professional. He looks after details that you, the person organizing the funeral, may not even know are involved. Relatives commented on how beautifully the service went. This is high praise because members of our community had used a certain funeral home for decades. When a traditional and well-known provider is no longer available in this situation, it is a big switch during a stressful time.
I was impressed with Mr. Bordeau, his knowledge of how to get things done quickly and effectively. He found an excellent priest to perform a service, when our first, second, and third choices were unavailable. His suggestion for a graver marker firm also has been smooth with polite and caring people. I would recommend his organization unequivocally.
This business lives up to its name, providing Simple Choices during a sad and confusing time.
Mr. Bordeau provided funeral services for my family. As his website claims, he provided respectful, dignified service, with fantastic attention to detail. I would most certainly use Simple Choices in the future for convenience and peace of mind.
We had a clear picture of what we wanted, visitation and buddhist rites at our home in Albany, minimal disturbance of the body prior to cremation, and a simple ceremony at Oakwood Cemeteries in Troy. Roy Bordeau of Simple Choices worked with us each step of the way and he brought humanity and creativity to the task. He helped us stay without our budget and even wound up serving personally as one of the pall bearers.
And simplicity doesn't mean lack of service: Weeks after the cremation, it turned out there was an issue with the death certificate, and the bureau of vital statistics wanted me to obtain letters from Social Security to correct their own mistakes. Simple Choices resolved it directly with them, picking up the documentation from me and delivering the corrected certificates. Having seen many cynical funeral businesses in the past, I have been grateful for their professionalism and integrity.
- Kevin Kanarek
Roy Bordeau, Simple Choices, provided my family (Morales) with not only respectful, dignified and kind service, but also met us at our convenience at our home. His attention to detail and his willingness to go the extra step became evident immediately. As a consumer, the dollar per dollar value of his service was well worth the cost and the peace of mind, priceless. I would not hesitate to come to Roy again, if needed , and will not hesitate to recommend his services in the future. Thank you Roy for your assistance at such a difficult time.
-Anonymous Google User